Meet Susan Kline         Susan B. Kline ~ Business Communications
              Sending professional messages that are clear, concise and correct

 

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Welcome!

This site is dedicated to businesses and individuals who are interested in getting their messages heard.  You may have a unique product and great service, and you’re likely passionate about what you do. To be taken seriously in today’s market, however, you also need to deliver a direct and focused message consistently to your target audience. Working with Sue to establish a skill building class or a series of trainings is surprisingly easy and cost effective.  Contact us to learn what other organizations are doing to improve their bottom line.

Below are a few ideas on how Susan B. Kline can help you and your organization. 

 

Some bright ideas to enhance your success:                Print these ideas

Do a self-assessment of your company's written and oral communications.  more

Distribute Survival Guides to your front-line staff. There's one for 'writers' and one for 'presenters'. 
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Sponsor a series of workshops as part of your organization's professional development efforts.
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Subscribe to our FREE electronic newsletter. Get tips for better writing and speaking that you can distribute to employees by email. 
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Take advantage of the Grammar Hotline.   more  Consider the advantages of Individual Coaching.  more

Get an objective analysis of your communication efforts and learn more about how to enhance your effectiveness with varied audiences from Susan B. Kline. 

 Others have, and have increased their effectiveness as a result. Learn more

Grammar Hotline is open.  Click here to send your question.Today's Q & A:

Q: When I use an acronym in a sentence, is the use of a or an before the acronym determined by the sound of the letter or the actual word it represents: a MIT graduate or an MIT graduate?

A: Usage is determined by how one expects the sentence to be read. It’s highly likely that one will pronounce the letters em-eye-tee, not Massachusetts Institute of Technology, so logic dictates that an is correct.

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Susan B. Kline Business Communications
Longmeadow, MA

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Last modified: 01/05/2010                                                                                                  
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